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All about Valued Opinions
To log in, simply click on the yellow “Login” button in the top right hand corner of your screen. Once you’re logged in, click on the “My Account” tab to see and interact with all aspects of your account including your Survey History and Rewards History.
Valued Opinions is a market research panel specialising in paid online surveys, which is owned by Research Now, a global leader in digital panel research. Our members have all opted in to join the panel, to take surveys and earn reward points which can be exchanged for vouchers from top brands when the threshold of RM30 is reached.
Once you become a member of Valued Opinions, you will be invited to take online surveys. These surveys will be sent to you via an email. By clicking the survey link within the email, you will be taken to the online survey where you can fill in your responses. These surveys are usually paid between RM 4 and RM 10, although sometimes we will send you short surveys which help us to get to know you better, and are, as such, unpaid. However, they allow us to keep updating your profile so that we can keep sending you relevant surveys to your specific interests.
Who is Research Now?
Research Now Ltd is a leading online fieldwork and panel specialist who owns the Valued Opinions brand. Research Now works with reputable research agencies and companies to assist in their understanding of consumers by gaining the views of real people like you in their research. For further information about Research Now, please refer to our corporate information section.
How do I get in touch with Valued Opinions?
If you have enquiries about any aspect of our service or if you would like to make any suggestions to improve our service, please use the contact form on our site. To ensure a swift resolution of your query please tell us what the subject of your enquiry is, and provide us with as much information as possible including relevant specifics such as survey number and voucher redemption date.
How does Valued Opinions make money?
Market researchers are interested in your opinions. We help them by providing them with your views on issues related to their clients' needs via online surveys. For this reason we charge researchers for collecting the opinions of our members who are likely to be customers of their products and services. Our members' views and opinions are obviously very important in this process and since market researchers are willing to pay for this information we pass some of that payment directly on to you in the form of rewards currency!
To join our panel, please visit the join page and complete the registration process. Once registered, you will receive an activation email. Please click the link within the email to confirm your registration and activate your account. If you have signed up but have not received or accidentally deleted your activation email please don't worry, a reminder will be sent to you within a few days.
I have entered an email address to register and am getting an “invalid email address” message.
There are several reasons why this could be, please ensure you have full address in the proper format, that you have not previously registered to the panel with the same address, and that your IP address is for the correct region. If you’re still having problems, please contact us.
I am unable to register, what I can do?
Our security system may block an IP address or internet domain that is used by a lot of people. Please try joining from another PC, location and\or another email address.
Do I have to be a resident of Malaysia?
Yes, this Valued Opinions panel is only available to residents of Malaysia.
What is the minimum age for registering with Valued Opinions?
The minimum age to register is 16, unfortunately this is a legal requirement and we are unable to accept any members beneath that age limit.
Will my personal information be secure?
Can I register more than once with Valued Opinions?
No, we only allow one account per person.
No, not at all, you can stay a member for as long as you like.
Can I reactivate my account if I haven’t used it for a while?
If you want to reactivate your account at any point in time within 365 days of deactivation, please feel to contact us and choose “Question about registration” as the subject and we will be more than happy to accommodate your request.
However, if you want to unsubscribe, while we are always sad to see our members leave, you will find an unsubscribe link within every email you receive from us. Alternatively, you can unsubscribe anytime by going to the Unsubscribe section of your member account or by contacting us directly.
How do I check my balance?
You can view your account balance anytime by signing into your account and checking the 'My Account' page.
How do I update my account information?
If you wish to make any changes to your account, please log in and go to the ‘My Account’ tab to make the necessary changes.
Why can't I log in?
Please ensure you are using the correct log in details and have spelled them correctly; remember the whole of your email address is your username, including the domain. Passwords are case sensitive so check that your Caps Lock is switched off.
If you still can’t log in please check the following settings on your computer:
- Ensure that cookies are enabled
- Ensure that ISP settings are not blocking access to our website
- Remove Adware and/or Spyware from your system
- Ensure that your browser does not block access to our website
- Ensure that your anti-virus settings accept our website
- Ensure that your firewall settings accept our website
- Ensure that you add the Valued Opinions web site www.valuedopinions.co.ze as a Trusted Site on your browser by selecting Tools\Internet Options\Security\Trusted Sites, from your toolbar menu
What do I do if I have forgotten my password?
When you attempt to log in, we have provided a link for you to use to reset your password. Please click on that link and follow the simple instructions that will allow you to reset your own password.
We will always email you if there is a new survey to take. Please ensure that your email provider is not blocking emails from Valued Opinions. You can also see you available surveys on the dashboard page when you log in to your account.
Your chance to be invited to a survey depends on a number of factors, such as the number of available surveys. The more profiling information we have for you, the more relevant surveys you will be invited to. Please see our Terms & Conditions for more information.
How long will it take to complete a survey?
Surveys will vary in length, but will typically take less than 15 or 20 minutes to complete. Each e-mailed survey invite will tell you how long it should take, and the survey deadline to respond.
Why can't I open the survey?
If you are unable to gain access to our survey please try the following:
- Copy and paste the link from your email into the browser address box and press enter. This will take you directly to the correct page;
- Ensure you copy the entire web address into the browser as sometimes the link can spread over two lines;
- Make sure when you copy the link it does not contain any line breaks as this will also stop the link from working.
We recommend that you use the latest version of popular browsers, as well as the latest Java software, to take take these surveys as some of them may not be compatible with older browsers.
I have realised I picked the wrong answer. Can I change my replies?
Unfortunately, once you submit an answer on a survey, you cannot change it. We do this to protect the integrity and accuracy of the data we collect.
Why didn't I qualify for the survey?
We try to ask such questions as gender, age, location at the start of each survey because we look for different types of people to answer surveys. You may not qualify for a survey for many different reasons based around your answers to the first few questions (demographic criteria and/or consumer habits). We make sure that we place questions that could disqualify our panellists from the survey at the beginning.
You may be also stopped from completing a survey because we had reached the desired number of respondents. The system closes the survey automatically once the desired number of respondents has been reached.
We recommend that you keep your profile up to date, as this will increase your chances of getting invited to surveys that are appropriate for you.
Please note that we will not pass on any of the information you have given to us in the course of uncompleted surveys to our clients.
Why is the survey now closed?
The majority of our surveys are open for a few days. However, some surveys are more popular than others and close quickly if the quota is reached sooner than the proposed deadline.
We always try to limit the number of panellists we invite so that the panellists we do invite have a fair chance of answering the survey.
Why haven't I received any surveys?
Your chance to be invited to a survey really depends on a number of factors, such as the number of available surveys and how complete your profile is.
We will always email you if there is a new survey to take.
Please ensure that your email provider is not blocking emails from Valued Opinions.
Can you re-send me the survey invite?
Unfortunately we can only distribute the links to the surveys once, but you may receive a reminder email for certain surveys.
Unfortunately we cannot cancel electronic vouchers as they are emailed to you as soon as you request them and the reward amount is deducted from your account.
Will I always be rewarded for taking part in research?
In general you will be rewarded by a credit to your Valued Opinions account for every survey you complete.
The rewards work like this:
- At the beginning of every survey we ask certain questions to validate your eligibility to complete the study.
- Once you have been selected to progress, simply complete any full survey - and we will reward you with a certain amount of points, clearly stated up-front, which will be credited directly to your Valued Opinions account.
If we identify that a respondent is not honest in his/her approach to research, for example by providing meaningless answers or trying to do multiple completions of the same survey, we cannot reward them. However, this occurs very rarely and is only used as a means to stop the few dishonest people from spoiling the opportunity for everyone else.
I have participated in a survey. When will I be credited?
If you have successfully completed the entire survey, you should be credited automatically and the credit will appear in your account balance.
How can I redeem my rewards?
To check a list of all reward options please visit our rewards page.
To redeem your rewards you need to log in to your Valued Opinions account. If your balance is RM 30 (or above) you are eligible to redeem a reward.