FAQ
Information about Valued Opinions-
How do I get invited to take part in surveys?
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Once you have become a member of Valued Opinions, you will be immediately eligible for invitations to take part in research. Please see our Terms and Conditions which set out the obligations of Research Now in respect to invitations to take part in research.
However, in general terms, when a survey comes up where a client needs the views of someone who, for example, lives where you do, then you will be put forward for invitation. It is then down to a little bit of luck as to whether you are one of the few hundred people who are asked to take part.Category: Information about Valued Opinions -
How does Valued Opinions make money?
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Market researchers are interested in your opinions. We help them by providing them with your views on issues related to their clients' needs. For this reason we charge researchers for collecting opinions of the people who are likely to be customers of their products and services. Our members' views and opinions are obviously very important in this process and since market researchers are willing to pay for this information we pass some of that payment directly on to you!
Category: Information about Valued Opinions - Registration
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Will you contact me to ask for further information?
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Sometimes we will contact you to ask more information to see if you fit the bill for a particular research project. These 'Hot Topics' usually only take a matter of seconds to complete. For example, we may ask if you have a DVD player, if we are looking for owners' views on certain types of DVD players.
We don't credit your Valued Opinions account for doing these quick questions as we don't get paid ourselves for them, however depending upon the client's criteria, you may be pre-selected for a fully paid survey soon afterwards.Category: Registration -
Do I have to be 16 or over and live in Malaysia to join Valued Opinions?
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Yes, this Valued Opinions panel is only available to residents of Malaysia and at the moment we are not able to offer this service to people under the age of 16. If you are outside Malaysia, there are other panels made for you!
If you live in the Mainland China, please join www.valuedopinions.cn;
if you live in Hongkong, please join www.valuedopinions.hk; or www.dianzhong.hk;
if you live in Taiwan, please join www.valuedopinions.tw; or www.dianzhong.tw;
if you live in Singapore, please join www.valuedopinions.sg; or www.dianzhong.sg.Category: Registration -
Will you protect personal information that I have given you?
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Yes we will! We base our business on two valuable concepts, trust and quality. We will never contact you for marketing purposes, only for market research purposes. All information passed on to associated marketing research agencies is anonymous. You can trust us to keep your personal details safe and free from any external parties. The information you provide us will be strictly used by Valued Opinions for research purposes only. Please see our Privacy Policy, which explains how we process your personal data as defined by the Data Protection Act 1998.
Category: Registration -
I have been invited to be a Mystery shopper by Research Now and received a check. What do I need to do?
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If you have received a letter and check from a company claiming to be Research Now Ltd the check is not real.
It is a pretense to get you to send these scam artists your own money through Western Union or Money Gram. Often these letters claim that you can earn money by being a mystery shopper. Your assignment is to report your customer experience when utilizing the wire transfer services located at Wal-Mart, Target, or another retailer.
The money you will be wiring is your own, as the bogus check they sent you is not real. You may in fact incur additional fees from your bank, along with losing the money you have wired.
These scammers are not member of Research Now Ltd, have no connection to our organization or to any of our members, and have nothing to do with legitimate, professional survey research. Contact your local inspector to report this mail fraud.Category: Registration -
On what terms is our relationship based?
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The relationship between Research Now Ltd, the company that owns Valued Opinions and this website and the members of the Valued Opinions Panel is detailed in this website's Terms and Conditions. The answers to the questions set out below do not form part of the contract between Research Now and the members of the Valued Opinions Panel.
Category: Registration - Member status
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In what ways will you contact me?
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We contact you as set out in our Privacy Policy. Primarily we will contact you by email, however on occasion we may contact you by SMS, by calling you or by sending a postal questionnaire to your registered address.
You will always be able to clearly identify any communication from us - emails and letters will be very clearly from Valued Opinions, text messages will always say 'Valued Opinions Research', and in any phone call we will clearly tell you that it is someone calling on behalf of Valued Opinions.
All our surveys are for genuine research purposes and your answers will never be used to try to sell you something at a later date.Category: Member status -
Is there a minimum period of membership?
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No. You can unsubscribe at any time by contacting us by phone, email or mail. Just click on the feedback button on our website or the contact link provided. If you wish to unsubscribe, you will find an unsubscribe button on every survey you receive.
Category: Member status -
Can I register more than once with Valued Opinions?
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No. We do not allow people to create more than one account with us. We are interested in the opinions of individuals and we cannot have people filling in the same survey for us more than once. We regard the creation of more than one account as fraudulent behavior and it will result in the termination of your membership. If you think that you may have created multiple accounts by mistake, please contact our member services department.
Category: Member status - Surveys
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Why do I never receive invites to surveys?
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Each survey has different criteria for its participants, but you can increase your chances of receiving surveys by completely filling out the "Survey Options" section in your Valued Opinions account and by completing any "Hot Topics" mini surveys that you are sent.
If you have never received any survey invitations from us, the emails we send you might be referred to your junk mail or SPAM folder by your provider. Please check these folders and add us to your safe list.Category: Surveys -
Will I always be rewarded for taking part in research?
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In general you will be rewarded by a credit to your Valued Opinions account.
The rewards work like this:- At the beginning of every survey we ask certain questions to validate your eligibility to carry on the survey. Once selected to progress, simply complete any research - other than a Hot Topics questionnaire - and we will reward you with an amount, clearly stated up-front, which will be credited directly to your Valued Opinions account within 28 days.
- We do not offer rewards for 'Hot Topic' questions.
If we identify that a respondent is not honest in his/her approach to research, for example by providing meaningless answers or trying to do multiple completions of the same survey, we can not reward this respondent. However, withholding a reward from someone occurs very rarely and is only used as a means to stop the few dishonest people from spoiling the opportunity for everyone else.
Category: Surveys -
Why can't I open the survey?
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If you have problems with opening the survey please check the following settings on your PC:
- Ensure that cookies are enabled
- Ensure that ISP settings are not blocking the survey
- Remove Adware and/or Spyware from your system
- Ensure that your browser does not block access to our site
- Ensure that your anti-virus settings accept our site
- Ensure that your firewall accepts our site
Where possible please try and access our surveys with the Internet Explorer browser, as this is the browser our surveys are currently optimized for.
Category: Surveys - Rewards
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Why haven't I received any credit yet?
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When you have successfully completed a survey, the reward is held in pending status until the entire study has drawn to a close and the data has been processed. Please keep in mind that studies can take up to a month to finish, depending on the size and complexity of the study. Your Valued Opinions account will generally be credited within 28 days of successfully completing a survey.
If you have not received your credit after 28 days or a credit you were expecting has not shown up in your pending credit, please contact us so that we can investigate the delay.
Category: Rewards -
When will my rewards be paid?
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When your account reaches RM30.00 we will send your voucher to the address that you have registered with us in accordance with the Terms and Conditions. If you unsubscribe from the service before you have accumulated a RM30.00 balance or if for reasons beyond our control we are required to suspend the service before this, we will not be able to pay the reward.
We reserve the right to offer a substitute reward of equivalent value to the payment method you have chosen. This may occur if, for some unforeseen reason, we are unable to obtain your first choice of reward, e.g. the company issuing vouchers to us ceases to offer vouchers.
We reserve the right to change the value of rewards paid for research that you undertake, although it is not our intention to do this.
Please note that it is your responsibility to pay any personal taxation liability that may arise as a result of us paying you your reward.Category: Rewards - unsubscribe
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Who is Research Now?
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Research Now Ltd is a leading online fieldwork and panel specialist who owns the Valued Opinions brand. Research Now work with reputable research agencies and manufacturers to assist in their understanding of customers by gaining the views of real people like you. For further information about Research Now, please refer to our corporate information section.
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How do I get in touch with Valued Opinions?
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If you have enquiries about any aspect of our service or if you would like to make any suggestions to improve our service, please email us: enquiries@valuedopinions.com.my
Category: unsubscribe
